Refund Policy
1. Introduction
We value your satisfaction and aim to provide a seamless shopping experience. This Refund Policy explains the conditions and process for requesting a refund. By placing an order on our website, you agree to the terms outlined below.
2. No Refund on Used or Opened Items
For hygiene, safety, and quality assurance reasons, we do not offer refunds for any items that have been:
- Opened
- Used
- Damaged due to customer handling
- Altered or modified after purchase
Once a product is opened or used, it becomes non-returnable and non-refundable.
3. Eligibility for Refunds (If Applicable)
Refunds may only be considered for:
- Wrong item received
- Damaged item received
- Missing items in the shipment
- Defective product upon arrival
To qualify for a refund:
- You must contact us within 48 hours of delivery
- The product must be unused, unopened, and in original packaging
- Proof of issue (images or videos) must be provided
Requests submitted after 48 hours will not be eligible.
4. Non-Refundable Items
The following items are strictly non-refundable:
- Opened or used products
- Promotional, sale, or discounted items
- Gift cards or digital vouchers
- Personal care items (due to hygiene reasons)
5. Order Cancellation
- Orders can be cancelled only before they are processed for shipping.
- Once the order is shipped, cancellation is no longer possible.
If you wish to cancel your order, contact us immediately with your order number.
6. Damaged or Incorrect Items
If you receive:
- A damaged product
- An incorrect item
- A missing item
Please contact us at support@kafmasino.com with:
- Order number
- Photos/video of the issue
- Unboxing proof (if available)
We will review your case and guide you on the next steps.
7. Refund Processing Time
If your refund request is approved:
- Refunds are issued within 5–10 business days
- Refunds are processed to the original method of payment
Bank or payment processor delays may apply.
8. Shipping Costs
- Shipping fees are non-refundable
- If a refund is approved, it will only cover the product cost
- Return shipping (if applicable) must be paid by the customer
9. Missing Refunds
If you haven’t received your refund after our confirmation:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you still need assistance, email us at support@kafmasino.com and we will help resolve the issue.
10. Contact Us
For refund-related questions or assistance:
📩 support@kafmasino.com
We’re here to help.